TERMS & CONDITIONS

  • Wild fish and shellfish are caught in many sizes. The shape of our portions can change according to landings. We source the best available size.

  • Received weight might vary within 10% of the listed weight.

  • Information regarding the catch area, the method of capture, and fish sustainability is available through our support team.

  • Prices, Sizes, Weight & Packing quantity can be modified at any times. Existing orders will always be honored as pre-agreed.

  • For quality purpose, we reserve the right to to remove any products from the listing or existing orders at any time.

  • If a product you ordered is not available, we will contact you to offer you an alternative or the option to cancel the order.

  • You are free to amend, by email or phone.

  • CANCELLATION: No problem. But call us as soon as possible, once your order has left, it is too late!

  • Check your order when you get it. Complaints are not accepted 24 hours after you accepted/collected your order.

  • Fish is a fresh product, we operate a strict no return policy.

  • Lobsters Direct gift vouchers have no expiry date, and apply to any products.

  • If you are opting for Home delivery please give us precise delivery instructions. No refund if no one was home and the box left undelivered. If you have a secure place for the box to be left we can contact our courier to check if this is suitable.

  • It is your responsibility to check carefully and remember our order cut off time and opening hours of your selected delivery method.

  • Some of our product listed as available may have to be pre-ordered in advance (check specific timelines).

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